What does the Right of Withdrawal mean for EU/UK customers?

What does the Right of Withdrawal mean for EU/UK customers?

The right of withdrawal for EU/UK consumers grants Buyers within those countries the right to cancel a purchase within 14 days of receipt. This rule applies to DDAH Kickz as well, and if you would like to exercise your right of withdrawal, please Contact us. Please ensure that you clearly state your reason for withdrawing from the contract. 

Include:

  • The date the item was ordered on

  • The date the order was received (if applicable)

  • The order number (if available)

  • The name of the product(s)

  • Your name

  • Your complete address (including zip or postcode, town/city and country)

  • Photos of the item 

 Once we receive your request, our support team will typically respond within 24 hours.


What do I need to know about my right of withdrawal as an EU/UK customer?

 

In the event of a right of withdrawal request, DDAH Kikcz requires that the item in question is sent back to us in the condition it was delivered.

We reserve the right to refuse late returns and returns of items that are not in the same condition as the Buyer received them in.

If you've already received your item, the right of withdrawal ends 14 days after the beginning of the withdrawal period. For example, if you received your order on Tuesday 1 March 2022, the withdrawal period begins on Wednesday 2 March 2022. The withdrawal period expires on Wednesday 16 March 2022.


Which countries are eligible to exercise the right of withdrawal?

The following countries are eligible to initiate a right of withdrawal:

EU Countries:
 

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden


If your country of residence does not appear on this list, you are subject to the normal DDAH Kickz terms and conditions regarding returns or exchanges.